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  • Do you do custom order?
    Yes, I do! Please send an email to hello@senaruna.com to discuss the details.
  • Do you accept credit card or PayPal?
    I accept credit card, unfortunately not PayPal at the moment. All prices are in EUR but all currencies will be accepted at the current exchange rate.
  • Do you ship internationally?
    Yes, I ship everywhere in the world. If your country is not listed at checkout, please reach out to me at hello@senaruna.com All items will be automatically shipped to the address entered upon checkout, so please make sure you have entered your address correctly. All International shipments are shipped Duties and Taxes unpaid. The customer is responsible for payment of those fees.
  • How will I know if my order has been shipped?
    If you entered your contact information at check out, you will receive a shipping confirmation notice with a tracking number as soon as your order has shipped.
  • What happens if my item is denied at my address and returned to Sena Runa?
    If your item was returned because you: missed delivery, moved, gave the wrong address, or left the item unclaimed at the Post Office we ask that you cover reshipping and provide an updated or more reliable shipping address. I will contact you using the email provided in your order. After 30 days any unclaimed items will be considered abandoned.
  • My order is damaged! What do I do?
    If you receive your order and discover that something is damaged, please reach out to me at hello@senaruna.com and I’ll help make it right.
  • Can I change my address after I place an order?
    Please send an email to hello@senaruna.com with your order number and updated shipping address to request an address change to your order, and I will do my best to accommodate if the order has not been processed for shipment.
  • Can I reproduce your creations?
    Please don't. Although there are some artworks that you can make. I offer tutorials in my Youtube channel and I wrote tutorial books (Quilling Art & Quilling: 20 Beautiful Designs) You can find the process of making quilling art and create one for yourself.
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