FAQ

Frequently asked questions

Group Classes

Do I need to download any programs to join an online class?

There are two options:

  • ​​​​​​Before joining our class on a computer or mobile device, you can download the Zoom app here. Otherwise, you will be prompted to download and install Zoom when you click the join link on the email you will receive after booking a lesson.
  • You can also join our class through your web browser without downloading any plugins or software. However, the web client has limited features and functions best on Google Chrome. The 'Join from your browser' link will appear after you click on the link to join the class. Enter your name and you'll be ready to go.



How do Zoom group classes work?

Zoom offers excellent functionalities that ensure a high quality of teaching, exactly like in a physical classroom. You will be able to interact with your fellow students, see and save the tutor's notes on the whiteboard, share files, work with audio and videos, practise your speaking, and even watch a recording of the lesson in case you miss it.



How do I know which level is right for me?

Take my Spanish level test here. If you still have any questions, please get in touch.



How do I join my class?

It's very easy! Just click the join link in the email confirmation you will receive after you book a lesson or a course.



Private Tuition

How do I book a 1:1 online lesson?

Each private 1-2-1 online lesson is 55 minutes long. To book lesson: Choose the date and lesson time you want from the calendar.

  • Purchase a one-off lesson for £30, (first time students can also book a free 25 minute long taster session);
Or
  • Choose a pricing plan where you can purchase a pack of lessons: 5 for £140 or 10 for £260. You will then be prompted to create an account and log in via Facebook, a Google account or your email address. Once logged in you will be taken to the payment page to confirm and complete your booking.



How do I join my class?

It's very easy! Just click the join link in the email confirmation you will receive after you book a lesson or a course.



What is the cancellation policy?

  • For those on a Pricing Plan, lessons can be cancelled and/or rescheduled up to 24 hours before start time.
  • No refunds are available for lessons bought on a one-off basis.



Do I need to download any programs to join an online class?

There are two options:

  • ​​​​​​Before joining our class on a computer or mobile device, you can download the Zoom app here. Otherwise, you will be prompted to download and install Zoom when you click the join link on the email you will receive after booking a lesson.
  • You can also join our class through your web browser without downloading any plugins or software. However, the web client has limited features and functions best on Google Chrome. The 'Join from your browser' link will appear after you click on the link to join the class. Enter your name and you'll be ready to go.